Hello world,
Shooting done for today! I’m looking forward to seeing my new TV commercial for an important international chain of fashion retail clothing stores. I really had fun while making it. Such a dynamic video! 🙂
Although I love sightseeing and visiting new places when I travel, this time I prefer relaxing at the hotel and writing my new post. Not only because the weather in Amsterdam is awful, but also because I’m dying for telling you what happened to me last week at Mallorca airport.
I had always considered myself quite lucky while traveling. I mean, I had never experienced incredible stories like: ‘…They lost my case in Milan, they found it in Brazil, but I’ll have it back in 3 weeks because in the meanwhile a man from Hong Kong took it home because he thought it was his own luggage’ or something of that kind.
But last week…last week I officially entered the club of the movie-travelers. And believe me. This was not nice at all.
PROBLEM:
After a long day (alarm clock 4am, flight to the location, all day long shooting) I arrive at the airport and I find out BY CHANCE that my boarding pass should already be printed, otherwise I would have to pay 60€ +IVA to check-in.
LOGIC SOLUTION:
Find an internet point to have it printed. Easy!! 🙂
ANGER Nº1:
Throughout all Mallorca airport there is no desk, nor office, nor internet point where you can print a miserable sheet of paper. There are some ‘yellow boxes’ somewhere, but they merely serve as pieces of forniture. To make you believe this I just tell you that after inserting 1,50€ x 3 (I tried 3 times) they still didn’t want to work.
ANGER Nº2:
I report the guy at the information desk what happened, expecting his help, since he was the person who told me about these machines.
He answered that wheter the machines work or not, this ‘is not his business’
ANGER Nº3:
I paid 4,50 euros to print my boarding pass, and nobody is going to give me my money back?!?
ANGER Nº4:
The information guy now tells me to dial the printers assistance number (from my mobile). The nice lady on the other end of the phone tells me NOT TO MOVE from there, since in 5 min max they will have arranged my terminal problem from don’t know which part of the world. The 5 min soon become 15, the printer is still dead, as agreed I call back (and pay again), my call is put other 10 min on hold after which a recorded voice start to say that the offices are closed and that I should call back the following day.
ANGER Nº5:
I reach the closest customer care office, they tell me they can’t do anything for me because they have no internet in the office. This sounds as the biggest lie of the last 30 years. Anyway, whether it’s true or false,…how can you call yourself Customer Care Office if after you can’t help your Customers with such an easy matter?!?
And ANGER Nº 6, in my opinion the best:
After paying no working machines, Telephone calls and almost suffering an heart attack from the nerves not only I had to pay the 60€ (+IVA, of course), but had to wait other 2 hours in front of the check-in because, as they well explained to me ‘the system didn’t allow them to print it at that moment’.
Now tell me: where do you think cameras were?!?
Lots of Love.
Renata